This is the help page for the Cyber Security Escape Room Online. If you have a problem with our escape rooms, you may be able to find useful information here. Below the answers to the most frequently asked questions can be found:
If you get stuck in the game you can use the hint system. The hint system can be opened by clicking the "Hint" button in the top right corner of the screen. The hint system adapts while playing the game to ensure that you can always progress further in the game.
You can change the language of the escape room by changing the language in the settings menu. The settings menu can be opened by clicking on the gear icon in the top right corner of the screen. If the language option is not available, this may be because your employer has set a specific language.
The escape room software can sometimes have a high load on the computer, this can make the game slow and sluggish. This issue can be resolved by adjusting the graphics settings to a lower quality setting. These settings can be found in the settings menu. The settings menu can be opened by clicking on the gear icon in the top right corner of the screen.
The escape room software can sometimes have a high load on the computer, this can make the game more difficult to operate. This issue can be resolved by adjusting the graphics settings to a lower quality setting. These settings can be found in the settings menu. The settings menu can be opened by clicking on the gear icon in the top right corner of the screen.
The escape room software can sometimes have a high load on the computer, this can make the game more difficult to operate resulting in the described mouse behavior. This issue can be resolved by adjusting the graphics settings to a lower quality setting. These settings can be found in the settings menu. The settings menu can be opened by clicking on the gear icon in the top right corner of the screen.
The escape room has two difficulty levels, "Normal" and "Experienced". If you play "Experienced" you can adjust the difficulty to "Normal". You can adjust this setting in the settings menu. The settings menu can be opened by clicking on the gear icon in the top right corner of the screen. If you adjust the difficulty level, you will have to start the escape room from the beginning again.
The escape room has two difficulty levels, "Normal" and "Experienced". In case you play "Normal" you can use the hint system to progress further in the game. The hint system can be opened by clicking the "Hint" button in the top right corner of the screen. The hint system adapts while playing the game to ensure that you can always progress further in the game.
If the escape room has issues with loading or starting, then try loading the escape room in another web browser, we support Chrome, Firefox, (the latest version of) Edge and Safari (on OSX). If this does not help, check if a newer version of your web browser is available. If this also does not help, then please contact us via the contract form on our website.
It is a known issue that the escape room does not work as expected in Chrome on Mac OSX. We are currently waiting on an update for Chrome and Unity (the platform that we are using) which should resolve this issue. For now, try to load the escape room in Safari. If this also does not work, then please contact us via the contract form on our website.
There are currently technical limitations which result in Safari being unable to access the webcam, therefore it is not possible to make a selfie. We are investigating this issue and are working on a solution.
We strive to make the escape rooms as stable as possible, but it can sometimes happen that an escape room crashes. If this happens, restart the game by reloading the page. With the knowledge you have acquired and your notes (you made them, right?) You can fly through the steps you already solved before.
This problem occurs when your web browser and your video card do not interact properly. This is a problem that is beyond our control. To solve this problem, try one of the following options:
Please contact us via the contact form on this website for any other questions or issues you might encounter.